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07753 746926 | 07753 746926
Fir Tree Road, Epsom, Surrey, KT17 3LG

Customer reviews of Downs Autos Limited

At Downs Autos Limited we are a dealer that offers an open and relaxed buying experience. We are happy to publish all our reviews, so please read below some of the comments left by our customers.

We really hope that if you read our reviews and buy a car from us you would come back and leave a review for other people to read, this would be much appreciated.

***Proud to have been awarded the Autotrader "Highly Rated For Our Customer Service 2020 Award" and also the CarGurus "Top Rated Dealer 2020 Award"***


Jack at Downs Autos 

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Downs Autos Limited

Downs Autos Limited

Based on 48 customer reviews

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  • 5

    First class service.

    By Anonymous on 12 June 2021 | Verified purchase

    Jack provided an attentive and personal service. I was travelling from some distance and Jack was flexible around my needs which made the buying experience very easy.

  • 5

    A good buying experience

    By Chris Marriott on 25 February 2021 | Verified purchase

    Bought the car l wanted at a fair price. Jack was informative and helpful. Delivery was prompt friendly and efficient

    Reply from Downs Autos Limited on 10/03/21

    Hi Chris, Thank you for the review, I am glad the Volvo purchase and delivery went smoothly. Best Regards Jack at Downs Autos

  • 5

    By alison lelliott on 17 February 2021 | Verified purchase

    Highly recommend Jack at Downs Auto. He was really helpful and kept us updated throughout our purchase of our XC60 during these unusual times. I never felt pressured or felt I was given a ‘sales pitch’ at any stage. We are really happy with our purchase.

    Reply from Downs Autos Limited on 10/03/21

    Hi Alison, Thank you very much for your purchase and recommendation, and I am glad to hear you are enjoying the Volvo. All the best, Jack at Downs Autos.

  • 5

    Volvo XC60

    By Rob P on 18 January 2021 | Verified purchase

    Great buying experience in these somewhat strange times with excellent communication from Downs Autos with all queries answered very quickly! Would I buy another vehicle from Downs Autos? YES!

    Reply from Downs Autos Limited on 20/01/21

    Hi Rob, I am glad that you had a good buying experience even during these strange times! fingers crossed things will get back to normal soon, in the mean time enjoy the Volvo, and thanks again for coming back to leave a review. Jack at Downs Autos.

  • 5

    Thank you!

    By John B on 10 December 2020 | Verified purchase

    Very efficient and personal service from Downs, thank you.

    Reply from Downs Autos Limited on 20/01/21

    Thank you for the review John, enjoy the Volvo . All the best Jack at Downs Autos

  • 5

    Brilliant car and superb assistance

    By Steve V on 02 December 2020 | Verified purchase

    We purchased a car during lockdown in a very COVID safe environment complying with all the regulations. Leading up to the purchase, Downs Autos was extremely informative, knowledgable and patient with all the extensive questions we asked. Upon purchasing the car, the man at Downs Autos let us take our time to view it and then helped us configure the settings to our needs before driving away. He was always professional, courteous and helpful and I wouldn’t hesitate to recommend Downs Autos to anyone.

    Reply from Downs Autos Limited on 09/12/20

    Hi Steve, Thank you so much for taking the time to leave a review, enjoy the Volvo! all the best Jack.

  • 5

    Excellent Service

    By Rolf S on 31 October 2020 | Verified purchase

    Polite & Excellent service. Arrived at the agreed time and delivered as promised.

    Reply from Downs Autos Limited on 02/11/20

    Hi Rolf, Thank you for taking the time to come back and leave a review. All the best, Jack at Downs Autos

  • 5

    Great Service

    By Jacqui S on 12 October 2020 | Verified purchase

    My husband and I travelled quite a distance to view a selection of XC60's. Jack was very patient and courteous throughout, giving us plenty of time and space. Very knowledgeable. We are really happy with the vehicle we chose and would not hesitate in recommending Downs Auto's.

    Reply from Downs Autos Limited on 14/10/20

    Hi Jacqui, I am glad I had the right XC60 for you guys, I really appreciate you taking the time to come back and leave a review, it is really appreciated. All the Best, Jack at Downs Autos.

  • 5

    Happy Customer

    By Dennis R on 17 September 2020 | Verified purchase

    Excellent service from Downs Autos. Car is exactly as described and shown in the video. The couple of minor issues identified before purchase were sorted without issue and everything went smoothly. Car rides really well as expected and I'm very happy with my purchase and service received.

    Reply from Downs Autos Limited on 20/09/20

    Hi Dennis, Thank you for your purchase and review. I hope the Volvo serves you as well as your old Honda CRV did and you can get all your boat building supplies in through the sunroof! I will look out for you next time I visit Norfolk. All the best, Jack at Downs Autos.

  • 5

    Good service at Downs Autos Ltd

    By Louise M on 12 September 2020 | Verified purchase

    Having purchased a car from Downs Autos this week, I can confirm I received a very professional and courteous service from Jack from start to finish. Maintaining good social distancing practices I was able to view a good selection and spec of XC60 Volvos on my visit.

    Reply from Downs Autos Limited on 15/09/20

    Hi Louise, Thank you for the review. I am glad I had the right Volvo for you, and it was really good to meet you. Thanks again, Jack at Downs Autos.

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