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07753 746926 | 07753 746926
Fir Tree Road, Epsom, Surrey, KT17 3LG

Customer reviews of Downs Autos Limited

At Downs Autos Limited we are a dealer that offers an open and relaxed buying experience. We are happy to publish all our reviews, so please read below some of the comments left by our customers.

We really hope that if you read our reviews and buy a car from us you would come back and leave a review for other people to read, this would be much appreciated.

***Proud to have been awarded the Autotrader "Highly Rated For Our Customer Service 2020 Award" and also the CarGurus "Top Rated Dealer 2020 Award"***


Jack at Downs Autos 

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Downs Autos Limited

Downs Autos Limited

Based on 52 customer reviews

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  • 5

    A refreshing change

    By Neil M on 23 January 2020 | Purchase not verified

    Great service, fair price. I can't stand wide boy car sales men, but Mark was an ordinary bloke. Not pushy, and very honest.

  • 5

    Excellent service & very happy with purchase

    By Ciara W on 02 July 2019 | Purchase not verified

    Excellent service. Friendly yet professional communications. Easy to book a viewing and much preferred approach to that of the usual garage sales pitch. Well informed, reasonably priced and car was very well presented when collected after purchase.

    Reply from Downs Autos Limited on 03/07/19

    Hi Ciara, Thank you for coming back to the website to leave a review, I am glad to hear the buying process worked out well for you guys, enjoy the Volvo! thanks again for the review. Best Regards Jack.

  • 5

    One to be trusted

    By Colin R on 31 May 2019 | Purchase not verified

    One to be trusted! One Friday morning around 10.00am, I called Jack as he had a Mazda 3 Black edition I had been looking for, only problem being, I was more than two hours away and had already sold my car. As previous reviews said he was ok, I took a chance and bought the car without even seeing it (never done that before!!) Jack was a tad reluctant at first as he preferred people to view first, however he sent me a photo of a little damage I should be aware of and we did the deal there and then. I agreed to pay for delivery and by 18.00 the same day I had the car (the poor delivery driver had an absolute mare of a journey, M25 on a Friday night!!) Absolutely thrilled with the car and the great customer service from Jack. Buy with confidence from this fella!

    Reply from Downs Autos Limited on 03/06/19

    Hi Colin, Thank you for such a nice review. I am happy that everything worked out so well and you got the car on the same day. As you mentioned I really do prefer for people to see the car in person if at all possible, thanks again for taking the time to come back and write the review. All the best, Jack

  • 5

    Excellent Trader

    By Ram A on 06 November 2018 | Purchase not verified

    Jack is a very nice person to deal with. Explained clearly about the vehicle and no push for purchase

    Reply from Downs Autos Limited on 15/11/18

    Hi Ram, It was good to meet you, and thank you very much for taking the time to come back and leave a review even though you didn't buy the car, next time maybe I should try to push a little harder to get the sale ;-) Thanks again, Jack

  • 5

    Audi A3 purchase

    By Dan R on 02 November 2018 | Purchase not verified

    Very pleasant and knowledgeable. Car exactly as described. Would highly reccomend to any prospective buyer. Thank you.

    Reply from Downs Autos Limited on 05/11/18

    Hi Dan, Thank you for your review and recommendation. All the best Jack

  • 5

    We are VERY HAPPY Customers ~ Thank you Jack!

    By Bethany K on 16 October 2018 | Purchase not verified

    Absolutely amazing. Thank you so much Jack for your kindness, professionalism and trustworthiness. We absolutely LOVE our 2008 Jaguar X-Type, very grateful we found it and you... Both Jack and Downs Autos are highly recommended. Lots of love and many thanks once again, from Totnes xx

    Reply from Downs Autos Limited on 17/10/18

    Hi Bethany, Thank you for your kind words, I am really glad to hear that the Jaguar has found a good home and you are enjoying the car. Thanks again for taking the time to leave a review. Best regards Jack

  • 5

    Highly recommended

    By Andy W on 27 September 2018 | Purchase not verified

    Jack was such a friendly chap and very helpful in getting me sorted with my car. Everything was done within a few hours. Very happy and couldn't recommend highly enough. He wasn't at all pushy and made me feel comfortable with the whole process. Thank you jack! Andy

    Reply from Downs Autos Limited on 01/10/18

    Hi Andy, I am glad I had the right car for you and you could drive it away on the day. Thank you for coming back to leave the review. Best Regards Jack

  • 5

    Highly recommend Downs Autos!

    By Sophie G on 19 September 2018 | Purchase not verified

    Bought my car from Downs Autos a few weeks back. So incredibly happy with the service I received. Jack was very friendly and welcoming, really put us at ease. There was also no pressure to buy the car. Went on a test drive and fell in love with the car so put deposit on it that day, Jack was very flexible with timings for when we came back to collect. Genuine and honest seller, who really knows his stuff. Would highly recommend!

    Reply from Downs Autos Limited on 20/09/18

    Hi Sophie, Thank you for your kind words and also taking the time to come back and leave a review. I am really glad to hear the TT has found a good home! Best Regards, Jack

  • 5

    Excellent buying experience

    By Laura C on 10 August 2018 | Purchase not verified

    Jack was very prompt in his response times about queries of the vehicle and to book a test drive. Car was exactly as described and photographed on the website. Jack was really knowledge about the car and its history. There were no pushy sales tactics, or hidden extra costs. Jack was friendly, honest and a pleasure to buy from. Would recommend Downs Auto to anyone looking for a reliable well priced car!

    Reply from Downs Autos Limited on 11/08/18

    Hi Laura, Thank you for leaving the review, your comments are really appreciated. It was pleasure dealing with you, thanks again. Jack

  • 5

    Volvo XC60 Nav 2.0 Excellent service !!!

    By Michael G on 20 July 2018 | Purchase not verified

    We're bought our Volvo XC60 Nav 2.0 from Downs Autos in May 2018. Jack was very helpful and answered all our questions. We're very pleased with the car and really enjoying every mile in it. I would definitely buy from them again. Thank you Jack

    Reply from Downs Autos Limited on 21/07/18

    Hi Michael, I am really glad to hear you are enjoying the Volvo! Thank you very much for taking the time to come back and leave a review. All the best Jack at Downs Autos