Highly recommend Jack at Downs Auto. He was really helpful and kept us updated throughout our purchase of our XC60 during these unusual times. I never felt pressured or felt I was given a ‘sales pitch’ at any stage. We are really happy with our purchase.
Alison Lelliott, 17 Feb 2021

A good buying experience

Bought the car l wanted at a fair price. Jack was informative and helpful. Delivery was prompt friendly and efficient
Chris Marriott, 25 Feb 2021

First class service.

Jack provided an attentive and personal service. I was travelling from some distance and Jack was flexible around my needs which made the buying experience very easy.
Anonymous, 12 Jun 2021


Jake was outstanding at presenting My New Vehicle to me. He provide all the paperwork promptly and answered all my questions. He was very helpful in assisting me to tax my vehicle on the day I picked it up. BUT most of all, he was not a pushy salesmen and allowed me to view my potential new vehicle at my leisure. The test drive was absolutely Fantastic! Jack was extremely knowledgable about the ins and outs of the vehicle including all its upgrades and technical specifications. Thank you so much Jake from Downs Autos Limited. I will recommend you any day.
Cermora Westmacott, 27 Sep 2021

Excellent and honest business

Absolutely excellent car dealer. Seems like a very honest business. Sent me 2 detailed videos. I think placed a small deposit. Upon pickup was allowed to fully inspect and drive the car to check I was satisfied with the deposit being fully refundable. Love the car thanks so much.
Paul Tilbury, 09 Oct 2021
Jack provided an outstanding service. He was extremely knowledgeable about the vehicle we wanted, answered all our questions no matter how trivial they seemed and conducted the sale in a warm, relaxed and professional manner. The Ranger I bought from him is an incredible motor and I couldn’t be more pleased with it. I wouldn’t hesitate to recommend Downs Autos to anyone.
Caroline Peacock, 10 Mar 2022
I bought a red Kia sportage at a great price on 1st Sep 2020. Jack was reliable, honest and a true professional . Would definitely recommend Downs Autos to my family and friends.
Lakshmi Priya, 08 May 2021
I bought a fantastic Honda from Downs Autos today. Absolutely delighted with the car and also the friendly yet professional attitude of Jack particularly in these testing times. I will be recommending to my friends.
James Bevan, 04 Feb 2020
I highly recommended Downs Autos to anybody! Jack is pleasant, honest and does not shy away from responsibilities when things go wrong. The vehicle was in better than described condition when we arrived, so long distance purchasers need not worry. We purchased a Volvo XC60, on the way home it threw up a ECU light causing the vehicle to intermittently go into limp mode. Mechanical and electrical components fail, it’s how Jack dealt with the issue which places him a cut above the rest. I contacted Jack, he advised me to book it into my local Volvo dealer straight away. I suggested we use a local specialist as it may be cheaper. The vehicle was booked in and £430 fault (failed EMAP sensor) repaired. I submitted invoice to Jack which he promptly paid me back for. I live 2.75 hours away from him, he could of requested I bring vehicle back or deal with the warranty people which is always a nightmare. I appreciate that things can and do go wrong, not every transaction is hassle free, but, it’s how we deal with them when they do go wrong which matters most!
My only suggestion is that he includes a open road in his test run to get vehicle to 70mph, our test drive did not include this. This is me being petty and picky.

Thanks Jack for a pleasant experience all round, my wife loves her new car! I will be returning to Downs Autos again in a couple of years for our next purchase!
Lee Taylor, 07 Mar 2019
It was a real pleasure dealing with Jack from the start. He was honest about the car and the issues that the car had which was reflected in the price. He was happy for us to inspect the car fully and take it for a test drive. He let us listen to the engine during the test drive and put no pressure on us to buy it.
Hannah Carlill, 29 Jun 2020